Refund policy

All Sales Are Final

Because our products are ingestible Ayurvedic formulations, we maintain a strict non-returnable and non-refundable policy for general cases. This ensures the purity, safety, and hygiene of our products for all customers.

Order Cancellations 

You may cancel your order for a full refund within 24 hours of placing it, or before the order has been shipped—whichever comes first. Once an order has been dispatched from our facility, it can no longer be cancelled. To request a cancellation, please contact us immediately at support@keitheory.com .

Damages and Tampered Seals 

We take great care in packaging your order. However, if you receive a damaged product or if the safety seal is broken upon arrival, we will gladly issue a replacement or refund.

To be eligible for this exception: You must record a clear, uncut unboxing video showing the original packaging being opened and clearly displaying the damage or broken seal.

You must notify us and share the video within 48 hours of delivery.

How to Start a Return & Refund Process

To report a damaged item and initiate a refund or replacement, please contact us at support@keitheory.com with your order number and unboxing video. In the rare event of a verified damaged or tampered product, our store will take full responsibility for any return shipping costs and the cost of shipping your replacement item.

Refund Processing 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@keitheory.com .